Returns

Hidden Gems Customs — Return & Order Policy

At Hidden Gems Customs, every item we produce is custom-made specifically for you. Because of the personalized nature of our work, we maintain the following return and order policy:

All Custom Orders — Final Sale
All custom printed, embroidered, laser engraved, or DTF items are final sale. We do not accept returns, refunds, or exchanges on custom products once production has begun.

Proof Approval Responsibility
Customers are responsible for reviewing and approving all artwork proofs, sizing, spelling, colors, and placement prior to production. Once approval is given, Hidden Gems Customs is not responsible for customer-approved errors.

Defective or Production Errors
If your order contains a defect or production error caused by us, please notify us within 5 days of receiving your order. We will inspect the issue and, if verified, repair or replace the affected items at our discretion.

Sizing Responsibility
Customers are responsible for confirming garment sizes when placing orders. Due to the custom nature of production, we cannot exchange items for sizing issues.

Customer-Supplied Garments
While we take every precaution, Hidden Gems Customs is not responsible for damage to customer-supplied garments during the decoration process.

Production Variations
Minor variations in color, placement, or finish may occur due to the custom production process and are considered acceptable industry standards.

Order Pickup & Claims
All claims must be made within 5 days of order pickup or delivery. Orders not picked up within 30 days may be subject to storage or disposal.

By placing an order, you agree to the terms outlined above.

Hidden Gems Customs appreciates your understanding and the opportunity to create custom products for you.

[Hidden Gems Customs ] - Returns
 

 

Customer Care Form

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    Making embroidery-ready copy

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    Analyzing Colors

    Design colors are being analyzed for the selected decoration process

     
     

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    Select Type Of TextSelect Type Of Team nameSelect Type Of DesignSelect placeholder type

    Solid colors, good when ordering bulks
    Solid colors, good when ordering bulks
    Solid colors, good when ordering bulks
    Solid colors, good when ordering bulks
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    Confirm Copyright Permission


    In order to use a design you must have the full rights to it. If you are unsure or have any doubts, please confirm your ownership or seek permission from the copyright owner.

    When you save a design, you are agreeing to the following terms:

    • I hold commercial rights to reproduce the design.
    • If for any reason the legal owner of this design contacts fulfillment house, they will be directed to me.
    • I understand illegal use of third-party copyright content is a serious offence and can lead to penalties.
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    Warning


    The uploaded image was resized to meet the 25 megapixel limit for raster images. The image may appear to be smaller than intended. You can avoid the raster size limit by uploading artwork in vector format when possible.

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    Confirm Request Quote

    You will be redirected to a page where you can request a quote for this blank product. Any decorations you have added to this product will be removed.

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    Select Product

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      How many colors are in this design?

      You now have multiple elements making up this screenprint design

      Select the colors that appear in your design.

      You need to specify the total number of unique colors used across all the elements in your design.

      This helps us determine the pricing based on the number of colors in your design.

      • (plus white base)

      You can also specify the colors used in your design eg "Red", "Blue", "pantone 1809".

      If you dont tell us, our professional designer will work it out for you.

      • (plus white base)

      Currently selected Colors

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      How many colors are in this design?

      • colored image
      • original image

      How many colors in your design?

      4 Colors

      Select the colors to be used

        COLOR PICKERS GO HERE
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      Your Cart

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      Re-use existing screen print designs

      You have already used screen printing in this order. To avoid additional screen costs you can re-use an existing screen print design for this product.

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      Re-use existing designs

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      WarningError

      Your layout contains images that have been resized to the point where they may appear blurred.

      Below-quality images listed

      Your layout contains images that appear outside the design area.

      You cannot save the product until you have moved the images within the design area.

      Your layout contains images that appear outside the design area.

      Your layout contains overlapping images.

      You cannot save the product until you have moved the images so they are not overlapping.

      Blank product purchase is not allowed

      You will not be able to purchase this product until you add a decoration design.

      Inactive blank product in use

      Product minimum quantity requirements not met

      You will need to increase the specified quantity to add this item to your cart.

      Process minimum quantity requirements not met

      Screen(s) still updating...

      You will not be able to purchase this item until all re-used screens have been updated.

      Your layout contains images that have been resized to meet the 25 megapixel limit for raster images and they may appear smaller than intended. You can avoid the raster size limit by uploading artwork in vector format when possible.

      By clicking OK, you are agreeing to accept the final product regardless of image quality. Click Cancel if you want to go back and fix the images.

       

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